All sales are final. We do not offer refunds or exchanges on any of our products regardless of whether they have been used or not.
Please choose carefully. If you have any questions about our products, please contact us before placing an order.
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Please test all products for defects upon receiving your order; especially when ordering in bulk. Please notify us immediately if an item is DOA/defective.
All Items received incorrectly or missing items on orders must be reported to us within 48 hours from the time of delivery.
Missing Items are shipped immediately to you only after the item is confirmed not included with your package by our team.
For receiving incorrect products. After our team confirms that you have received the incorrect item, we will then be shipping the correct item to you with a prepaid return label to be used in returning the incorrect item back to us. The Incorrect item must be shipped back to us within 5 business days after you receive the correct item to avoid being charged for it.
Products deemed to be dead on arrival or damaged in transit must be reported within 48 hours from the time of delivery.
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Please read our FAQ page before assuming an item is defective, you may find your answer there. Our products may require maintenance or minor adjustments.
This does not mean that the product is defective. Please contact us with a description of the problem along with your order number (by the allotted time listed below). Your order number can be found on the upper right corner of your receipt. If the issue cannot be resolved by email, we will send you instructions on how to send the item back for replacement along with a return authorization (RMA) number. Replacements are ONLY shipped after the defective item are shipped back to us.
When returning a defective product please include the RMA form either hand written or printed, the original packaging of the product and all the included accessories such as spare coils/o-rings/manuals and charging cables.
Returning a defective product with incomplete accessories, packaging and without the included RMA form may void or delay the RMA process Your package must be postmarked within 5 days of receiving your return authorization (RMA) number.
We will only replace defective items with working items of the same brand and model.
Vape Kits, Mods, Pod Systems & chargers purchased directly from Discount Vape Outlet comes with a 30-Day Limited Warranty from the time of delivery and not from the day it was put to use. You may also contact manufacturers directly for After-Sales Service for extended warranty period.
Products not covered under our 30-Day Warranty:
Consumable Items
Replacement Coils, Pods & Cartridges
Disposable Vape Devices
Tanks, RDA's & RDTA's
Spare Parts
Rechargeable Batteries
Hand Pipes
Herbal Accessories (Screens, Tools, Grinders, Jars, etc..)
**Scratches and discoloration are considered normal wear and tear and is not covered by warranty.**
In order to be eligible for service under warranty, you must initiate a returns process by contacting us within 30 days of original delivery. We do require the defective item to be shipped back to us to be inspected before a replacement is shipped out to you or in-store credit is applied to the account.
The 30-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Consequential and incidental damages are also not covered under any warranty.
Note: When starting the return process you must include the RMA form either hand written or printed, the original packaging of the product and all the included accessories such as spare coils/o-rings/manuals and charging cables. Returning a defective product with incomplete accessories, packaging and without the included RMA form may void or delay the RMA process.
All Products (unless specifically stated otherwise), carry an implied, industry-standard 14-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. The 14-Day warranty begins on the day the product is delivered and not on the day it was put to use.
Products not covered under our 14-Day Warranty:
Replacement Cartridges/Pods
Replacement Coils, Pods & Cartridges
Disposable Vape Devices
Cartomizers
Consumables
Accessories
Clearance Items.
**Scratches and discoloration are considered normal wear and tear and is not covered by warranty.**
Please contact our customer service team with a description of the problem along with your order number (by the allotted time listed below). Your order number can be found on the upper right corner of your receipt. If the issue cannot be resolved by email, we will send you instructions on how to send the item back for replacement along with a return authorization (RMA) number. Replacements are ONLY shipped after the defective item are shipped back to us.
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Customer assumes all costs in shipping items back to us, and we assume the cost in shipping replacements to the customer. Shipping cost incurred are non refundable. All replacement/repaired products are shipped with standard shipping. We recommend using delivery confirmation/tracking when shipping packages to us.
Please contact us immediately when cancelling an order. Once the order has been shipped, we will not be able to cancel your order.
We do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers.
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Updated: 03/25/2024
